In a performance management process, what terms describe it when a company emphasizes client support skills over technical skills?

In the context of performance management, when a company emphasizes client support skills over technical skills, the term that best describes this approach is one-dimensional. This term highlights the narrow focus on a specific set of skills—client support in this case—rather than taking a more holistic view that includes a variety of skills.

This reflects a performance management framework that prioritizes some competencies over others, potentially at the expense of a balanced skill set. Companies employing a one-dimensional approach may risk underdeveloping other critical areas, such as technical competence, which could lead to gaps in overall performance and effectiveness.

While other terms such as contaminated, inconsistent, or integrated may have their own specific meanings within performance management, they do not capture the essential characterization of prioritizing one area of skill set over another in the way that one-dimensional does. Therefore, the focus on client support skills represents a distinctive approach in performance evaluation and management, emphasizing a limited perspective on the competencies deemed important.